FAQs

Return Policy

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.

 

Lifetime Warranty

Conquest of Thread products are warranted for as long as the original purchaser owns the product.  This includes defects in materials and workmanship.  This warranty applies to the original purchaser or bearer of warranty card.  No warranty is given on dyes, finishes or coatings. Normal wear and tear is not covered by this warranty, this includes damage sustained from the elements or any other damage caused by equipment failure or malfunction. No coverage is given to products where acids, bleaches, fuel or any corrosive materials have been in contact with product. No coverage will be given for intentional tearing, cutting, puncturing, or any other ballistic damage. 

Manufacturing warranty claims must be made by the original purchaser or bearer of warranty card. Product will be replaced or repaired at our discretion, provided proper Return Authorization process has been completed and in no circumstance will liability extend beyond product repair or replacement cost.  Once return authorization instructions are given, wash, dry and properly package your item with contact information inside package.

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